As a VRP member you can be assured that there is always a member of our in-house team available when you need assistance
GENERAL VIEWING OR DOWNLOADING PROBLEMS
If you are experiencing problems like you are unable to download a video or you are getting logged out please follow the instructions below:
- Clear the Cache & Cookies on a PC
- On the Internet Explorer Tools menu, click Internet Options. The Internet options box should open to the General tab.
- On the General tab, in the Temporary Internet Files section, click the Delete Files button.
- When the dialogue box opens click OK to clear the cache...
If the problem still persists please run a virus scan on your PC.
All our support is based in the UK, so time zones may apply to response times. We generally resolve inquiries within a 24hr time period.
Do you have any questions or need help with any setup or Devices? Find all the answers here.
CHOOSE A DEVICE AND WE'LL GUIDE YOU THROUGH.
OCULUS RIFT
This section provides you with the relevant requirements to operate your Oculus Rift.
Everything is generated automatically and updated by VRP, so the page is always up to date with most relevant information and allows easy access to important information by topic
What are the minimum and recommended system specifications needed to power Oculus Rift?
We recommend that your PC computer meets or exceed these system specifications to power the full Rift experience. If you’re not sure what hardware you have, you can use the Oculus Rift compatibility check tool to see if your computer meets our minimum or recommended system specs.
Recommended Specs
| Graphics Card | NVIDIA GTX 1060 / AMD Radeon RX 480 or greater |
| Alternative Graphics Card | NVIDIA GTX 970 / AMD Radeon R9 290 or greater |
| CPU | Intel i5-4590 / AMD Ryzen 5 1500X or greater |
| Memory | 8GB+ RAM |
| Video Output | Compatible HDMI 1.3 video output |
| USB Ports | 3x USB 3.0 ports, plus 1x USB 2.0 port |
| OS | Windows 8.1 or newer |
Minimum Specs
| Graphics Card | NVIDIA GTX 1050 Ti / AMD Radeon RX 470 or greater |
| Alternative Graphics Card | NVIDIA GTX 960 4GB / AMD Radeon R9 290 or greater |
| CPU | Intel i3-6100 / AMD Ryzen 3 1200, FX4350 or greater |
| Memory | 8GB+ RAM |
| Video Output | Compatible HDMI 1.3 video output |
| USB Ports | 1x USB 3.0 port, plus 2x USB 2.0 ports |
| OS | Windows 7 |
- Troubleshoot
- Black screen when playing videos – See our below FAQ
- Videos are stuttering: Open GeneralConfig.txt inside Config folder and active the native mode=active
- To avoid problems such as black screen or flipped image, we recommend to install the newest Klite codecs, from Ninite or from Codecguide- See our FAQ below
- If you have any other problem, please use the form at the bottom of this page to contact us
HAVING PROBLEMS OR RECEIVING A BLACK SCREEN?
Make sure to update your video codec and LAV filters.
We use HEVC h265 video codec for our 4K videos. Most modern VR ready PCs can handle our VRP videos. But there are cases, where you might need to update your video codecs, to get the smoothest playback.
We recommend using k-lite codec pack. They’ve been around for a long time and always deliver very good video codecs.
Download K-Lite Codec Pack Full
Once installed, please open the ‘Codec Tweak Tool’. In the next window select ‘Preferred decoders’.
Once there for H.264 please, select in both columns ‘ffdshow’. If any issue happens, please try ‘LAV Video’ instead.
The press ‘Apply & Close’
HTC VIVE
This section provides you with the relevant requirements to operate your HTC Vive.
Everything is generated automatically and updated by VRP, so the page is always up to date with most relevant information and allows easy access to important information by topic
What are the minimum and recommended system specifications needed to power HTC Vive?
We recommend that your PC computer meets or exceed these system specifications to power the full vive experience. If you’re not sure what hardware you have, you can use the HTC VIVE compatibility check tool to see if your computer meets our minimum or recommended system specs.
Recommended Specs
| Graphics Card | NVIDIA GeForce™ GTX 1060 or AMD Radeon™ RX 480, equivalent or better. |
| Alternative Graphics Card | NVIDIA GTX 970 / AMD Radeon R9 290 or greater |
| CPU | Intel™ Core™ i5-4590 or AMD FX™ 8350, equivalent or better |
| Memory | 4 GB RAM or more |
| Video Output | 1x HDMI 1.4 port, or DisplayPort 1.2 or newer |
| USB Ports | 1x USB 2.0 port or newer |
| OS | Windows™ 7 SP1, Windows™ 8.1 or later or Windows™ 10 |
- Troubleshoot
- Black screen when playing videos – See our below FAQ
- Videos are stuttering: Open GeneralConfig.txt inside Config folder and active the native mode=active
- To avoid problems such as black screen or flipped image, we recommend to install the newest Klite codecs, from Ninite or from Codecguide- See our FAQ below
- If you have any other problem, please use the form at the bottom of this page to contact us
HAVING PROBLEMS OR RECEIVING A BLACK SCREEN?
Make sure to update your video codec and LAV filters.
We use HEVC h265 video codec for our 4K videos. Most modern VR ready PCs can handle our VRP videos. But there are cases, where you might need to update your video codecs, to get the smoothest playback.
We recommend using k-lite codec pack. They’ve been around for a long time and always deliver very good video codecs.
Download K-Lite Codec Pack Full
Once installed, please open the ‘Codec Tweak Tool’. In the next window select ‘Preferred decoders’.
Once there for H.264 please, select in both columns ‘ffdshow’. If any issue happens, please try ‘LAV Video’ instead.
The press ‘Apply & Close’
GEAR VR
This section provides you with the relevant requirements to operate your Samsung Gear VR
Everything is generated automatically and updated by VRP, so the page is always up to date with most relevant information and allows easy access to important information by topic.
To play our videos with Gear VR and the compatible Samsung phones, we recommend to use our VRP Player which you should have installed through sideloading – please click here for a step by step guide
Compatible Samsung phones: Samsung Galaxy Note 4, Galaxy Note5, Galaxy S6 edge+, Galaxy S6 and Galaxy S6 edge, Galaxy S7 and Galaxy S7 edge.
If you have any other problem, use the form at the bottom of this page to contact us.
SMART PHONE (ANDROID & IOS)
Everything is generated automatically and updated by VRP, so the page is always up to date with most relevant information and allows easy access to important information by topic.
To play our videos with Android or iOS, we recommend to use our VRP Player which you should have installed through the Goole playstore or Apple app store
Compatible phones: Samsung Galaxy Note 4, Galaxy Note5, Galaxy S6 edge+, Galaxy S6 and Galaxy S6 edge, Galaxy S7, Galaxy S7 edge, iPhone 5, iPhone 5s, iPhone 6, iPhone 6s, Google Pixel, HTC Vive and most other modern smart phones
PLAYSTATION 4
This section provides you with the relevant requirements to operate your Playstation 4 VR headset
Steps for Set up:
| Step 1: | Go to the PlayStation Store. Navigate to the app section, and download LittlStar VR Cinema. This is a great app for VR. It is also free, and allows you to play the best 3D VR Bangers videos. |
|---|---|
| Step 2: | Download PS4 or PS4 pro videos from VRP website. |
| Step 3: | Prepare your USB hard drive or flash: USB should be formatted as exFAT or FAT32 Create a folder named “Littlstar” at the root (top level) directory. The name of the folder is case-insensitive Place all downloaded videos in this folder. Otherwise, they will not be able to be read by the app |
| Step 4: | Remove the USB flash drive from your PC or laptop and put it into the USB port on your PS4. Open up the LittlStar VR Cinema app while wearing your PlayStation VR headset (make sure it’s turned on!) Navigate to the Library option, and you should now see VRP videos. Click on play and enjoy! |
TROUBLESHOOTING PS4
- Make sure you name the folder littlstar (With no ‘e’ in little) Please note littlstar is case sensitive
- You must use a PS4 compatible USB stick. See here for more info https://community.playstation.com/content/pdc/us/en_US/pdc-communities/support/Consoles-Peripherals.topic.html/usb_flash_drivessup-XomS.html
- Try restarting the PS4 and re booting the littlstar app.
- Make sure you have downloaded the correct version for your PS4
- Make sure you have formatted your USB stick to FAT32
