VRP Support

As a VRP member you can be assured that there is always a member of our in-house team available when you need assistance.

All our support is based in the UK, so time zones may apply to response times. We generally resolve inquiries within a 24hr time period.

Do you have any questions or need help with any setup or Devices? Find all the answers here.

Choose a device and we’ll guide you though.

Oculus Rift

This section provides you with the relevant requirements to operate your Oculus Rift.

Everything is generated automatically and updated by VRP, so the page is always up to date with most relevant information and allows easy access to important information by topic

What are the minimum and recommended system specifications needed to power Oculus Rift?

We recommend that your PC computer meets or exceed these system specifications to power the full Rift experience. If you’re not sure what hardware you have, you can use the Oculus Rift compatibility check tool to see if your computer meets our minimum or recommended system specs.

Recommended Specs

Graphics Card NVIDIA GTX 1060 / AMD Radeon RX 480 or greater
Alternative Graphics Card NVIDIA GTX 970 / AMD Radeon R9 290 or greater
CPU Intel i5-4590 / AMD Ryzen 5 1500X or greater
Memory 8GB+ RAM
Video Output Compatible HDMI 1.3 video output
USB Ports 3x USB 3.0 ports, plus 1x USB 2.0 port
OS Windows 7

 

Minimum Specs
Graphics Card NVIDIA GTX 1050 Ti / AMD Radeon RX 470 or greater
Alternative Graphics Card NVIDIA GTX 960 4GB / AMD Radeon R9 290 or greater
CPU Intel i3-6100 / AMD Ryzen 3 1200, FX4350 or greater
Memory 8GB+ RAM
Video Output Compatible HDMI 1.3 video output
USB Ports 1x USB 3.0 port, plus 2x USB 2.0 ports
OS Windows 8.1 or newer

 

Troubleshooting

  • Black screen when playing videos – See our below FAQ
  • Videos are stuttering: Open GeneralConfig.txt inside Config folder and active the native mode=active
  • To avoid problems such as black screen or flipped image, we recommend to install the newest Klite codecs,
    from Ninite or from Codecguide- See our FAQ below
  • If you have any other problem, please use the form at the bottom of this page to contact us

Make sure to update your video codec and LAV filters.

We use HEVC h265 video codec for our 4K videos. Most modern VR ready PCs can handle our VRP videos. But there are cases, where you might need to update your video codecs, to get the smoothest playback.

We recommend using k-lite codec pack. They’ve been around for a long time and always deliver very good video codecs.

Download K-Lite Codec Pack Full

Once installed, please open the ‘Codec Tweak Tool’. In the next window select ‘Preferred decoders’.

Once there for H.264 please, select in both columns ‘ffdshow’. If any issue happens, please try ‘LAV Video’ instead.

The press ‘Apply & Close’

HTC Vive

This section provides you with the relevant requirements to operate your HTC Vive.

Everything is generated automatically and updated by VRP, so the page is always up to date with most relevant information and allows easy access to important information by topic

What are the minimum and recommended system specifications needed to power HTC Vive?

We recommend that your PC computer meets or exceed these system specifications to power the full vive experience. If you’re not sure what hardware you have, you can use the HTC VIVE compatibility check tool to see if your computer meets our minimum or recommended system specs.

Recommended Specs

Graphics Card NVIDIA GeForce™ GTX 1060 or AMD Radeon™ RX 480, equivalent or better.
Alternative Graphics Card NVIDIA GTX 970 / AMD Radeon R9 290 or greater
CPU  Intel™ Core™ i5-4590 or AMD FX™ 8350, equivalent or better
Memory 4 GB RAM or more
Video Output 1x HDMI 1.4 port, or DisplayPort 1.2 or newer
USB Ports 1x USB 2.0 port or newer
OS Windows™ 7 SP1, Windows™ 8.1 or later or Windows™ 10

 

Troubleshooting

  • Black screen when playing videos – See our below FAQ
  • To avoid problems such as black screen or flipped image, we recommend to install the newest Klite codecs,
    from Ninite or from Codecguide- See our FAQ below
  • If you have any other problem, please contact us using the form at the bottom of this page

Make sure to update your video codec and LAV filters.

We use HEVC h265 video codec for our 4K videos. Most modern VR ready PCs can handle our VRP videos. But there are cases, where you might need to update your video codecs, to get the smoothest playback.

We recommend using k-lite codec pack. They’ve been around for a long time and always deliver very good video codecs.

Download K-Lite Codec Pack Full

Once installed, please open the ‘Codec Tweak Tool’. In the next window select ‘Preferred decoders’.

Once there for H.264 please, select in both columns ‘ffdshow’. If any issue happens, please try ‘LAV Video’ instead.

The press ‘Apply & Close’

Gear VR

This section provides you with the relevant requirements to operate your Samsung Gear VR

Everything is generated automatically and updated by VRP, so the page is always up to date with most relevant information and allows easy access to important information by topic.

To play our videos with Gear VR and the compatible Samsung phones, we recommend to use our VRP Player which you should have installed through sideloading – please click here for a step by step guide

Compatible Samsung phones: Samsung Galaxy Note 4, Galaxy Note5, Galaxy S6 edge+, Galaxy S6 and Galaxy S6 edge, Galaxy S7 and Galaxy S7 edge.

If you have any other problem, use the form at the bottom of this page to contact us.

Smart Phone (Android & iOS)

This section provides you with the relevant requirements to operate your Android or iOS phone.

Everything is generated automatically and updated by VRP, so the page is always up to date with most relevant information and allows easy access to important information by topic.

To play our videos with Android or iOS, we recommend to use our VRP Player which you should have installed through the Goole playstore or Apple app store

Compatible phones: Samsung Galaxy Note 4, Galaxy Note5, Galaxy S6 edge+, Galaxy S6 and Galaxy S6 edge, Galaxy S7, Galaxy S7 edge, iPhone 5, iPhone 5s, iPhone 6, iPhone 6s, Google Pixel, HTC Vive and most other modern smart phones

Support Form

If you can’t find what you’re looking for or have any further questions, please feel free to use the support from below to describe your query. Please allow 24 hours for any technical related enquires, thank you.